Yahoo! Philippines Answers blog

(Flickr photo by General Wesc)

Hello everyone,

Yahoo! Answers is undergoing some essential planned maintenance on Tuesday, September 13 starting at 1pm, and lasting several hours. Answers will be unavailable during that time. The Suggestion Board will not be affected by this.

Meanwhile, please check out these Yahoo! pages and:

• Upload your photos on Flickr.
• Find out what’s buzzing on showbiz at Yahoo! OMG Philippines.
• Read about the latest news at Yahoo! Philippines News.

We apologize for the inconvenience.

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Last week, Friday, we let you know that Answers would be unavailable Monday, May 16 for several hours.  We are happy to share that all maintenance has now been completed and the site is available again.

We apologize for any inconvenience.  Thanks so much for your patience!

Now back to your regular asking and answering.

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(Flickr photo by General Wesc)

Hello everyone,

Yahoo! Answers will be unavailable Monday, 16 May, from 3:00 p.m. to 10:00 p.m., due to planned maintenance. If there is any change to this schedule, we will update the information here.

Meanwhile, please check out these Yahoo! pages and:

• Upload your photos on Flickr.
• Find out what’s buzzing on showbiz at Yahoo! OMG Philippines.
• Read about the latest news at Yahoo! News Philippines.
• Discover new friends and places around you through Koprol.

We apologize for the inconvenience.

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Many of you show a lot of interest in the content that appears in the “Best of Answers” module and often ask how this is selected and what decisions go into what we choose to highlight. Today, we’d like to tell you more about this prominent module on the Yahoo! Answers homepage. Follow us behind the scenes!

Firstly, the module called “Best of Answers” actually features a number of different types of content; so let’s start with an overview of each of these types:

Best of Answers

The purpose of the “Best of Answers” module is to highlight the most interesting questions posted by you, the community. We can use this to feature either open or resolved questions.  Of course, if we choose a resolved question then we include the first few lines of the best answer too.

For this module we really look for content that’s unique or unusual.  The kind of content that makes us go “Whoa, I always wondered that!”

Special Feature

The Special Feature template is used to highlight questions that are being promoted by our team.  Examples include Celebrity questions or official questions asked with our Team account (i.e. Safer Internet Day).

Featured Sponsor

As you’d expect from the name, these feature questions asked by one of our Sponsors or Knowledge Partners.

Featured Content

We use this space to surface posts from our blog or to our pages on Facebook or Twitter.

How can you make it onto the Best of Answers?

We check the site every day for interesting questions, but that’s not the only way we select what we feature. In fact, we encourage you to submit any content you think deserves to appear on the Yahoo! Answers homepage. Have you found an interesting or quirky question? Have you provided a fantastic answer and helped someone out? Send it to y_answrs_favorites@yahoo.com and it might be selected to appear on the Yahoo! Answers homepage!

To increase chances of being featured:

• The question, resolved or closed, should be of general interest, and ideally something that is not widely known
• The answer should not be easily found on the internet
• Try finding questions showing unique or experience-based knowledge
• Ensure that an avatar or a personal image is used
• Make sure the content is clear and well expressed
• And last but not least, the content needs to abide by our Community Guidelines and the Terms of Service.

We hope this overview will give you a better understanding of how we choose content to as the `Best of Answers`.

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We’ve made a few minor changes and bug fixes this week to both the desktop and mobile versions of Answers which we wanted to let you know about.

Here’s a rundown of the changes:

Mobile

Our new mobile experience has proven extremely popular with you all so far and many of you have given us feedback on what you’d like to see.  Taking this into account we’ve made a few tweaks:

• You can now star questions from the question page on mobile.
• We’ve now enabled `Show me another` on iPhone and Android.  You can see further questions now by scrolling horizontally on each question page.

For those of you who use Android we want to let you know we’ve just created an Answers Android App!  This is free to download and works on Android phones version 2.0 or above.  Try it out by searching for “Yahoo! Answers” at the Android marketplace and let us know what you think of it!

Changes to the Desktop version of Answers

We’ve made a few cosmetic changes that you may see depending if you’re signed-in or signed-out of Answers.  Let’s explain how these affect each page on the Answers site:

Question Page changes

• Last month we made a change which moved edited answers to the bottom of the list.  Due to your overwhelming response against this change we have reversed it.  Now, when you edit an answer, we will display an edit time stamp but won’t move it to the bottom of the answer list. We feel this shows that the answer has been edited from the original submission without discouraging those who want to make genuine edits.
• Thumbs:  We’ve had extensive feedback around thumbs and this month we made the first of several changes to the rating system.  Further changes will come in the following months.
  • Thumbs up and Thumbs down will now only show when you are signed in to Answers.  When signed-out you will not see the Thumbs down icon but will see any positive ratings that have occurred.  This is how the signed out experience will look:

• We’ve moved the Report Abuse away from the thumbs on all answers whether you are signed in or out.  We hope this will stop you accidentally hitting the thumbs buttons when you mean to report abuse
• Also when signed out and visiting a voting page, we now display a sign in to vote button at the top of the page to make it clearer on how to vote for your preferred answer.

My Activity Page

We’ve made a small cosmetic change to the My Activity page and made some technical improvements to improve performance on this page.

• Your identity information has now been modified slightly. We’ve moved your stats information to the right and now your contact information, nickname and start date to the central column.
• We now collapse “About Me” on your private view of My Activity. This means your content is higher on the page than before.
• There should now be no delay with your avatar appearing on the My Activity page after you’ve updated it. Previously there was a delay of up to 10 minutes of avatars updating on the My Activity page, this will now be instant.
• We’ve heard from those of you with lots of answers, activity or contacts that retrieving this information in the new My Activity page can be problematic.  We’ve made some tweaks here so should you should notice this is all displayed much smoother now.
• On rare occasions your nickname or avatar on the question page wasn’t taking you to My Activity page but to the public view.  This is now fixed and you’ll no longer be taken to the public view of My Activity.

As always we’d love to hear your feedback on these changes and what you’d like to see on Answers.

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Following last week’s changes to the My Activity Page, we have received several comments about showing the link to Pulse on your public profile page.  Remember your profile on Yahoo! is no longer managed through Yahoo! Answers but is managed across Yahoo! through Pulse.  Here is a quick reminder about how to control what information you share on Answers through Pulse.

Hiding your Pulse profile

You may notice there is no longer the option to choose whether you `Show link to my Profile Page`.  This previously controlled whether you linked directly to your Pulse profile on Yahoo!

There is a link on the public view of the My Activity page to View Pulse which is active for everyone.

However the level of visibility you share about yourself on Pulse is controlled by you.  This controls how you are viewed across all Yahoo! properties from `Settings `–> `Privacy` and the `Manage Privacy Settings` page within Pulse.

If you set this as `Hide my profile`  then when someone view your Pulse profile they will only be shown the following:

Images and Avatars

Pulse manages all your images and avatars for your specific Yahoo! properties that you use.

Your avatar will be hidden if you have checked “hide my profile” on your Pulse privacy settings and an exclamation mark will be shown instead.

If you want your avatar visible to others you have to have your nickname/avatar visible and the hide option unchecked for your image to be visible on Yahoo! Answers.

We hope this clarifies how this setting works.  Here in the Answers team we’re focusing on enhancing the Q&A experience for you, this means we need to leave the profile aspect to the Pulse team.  If you need further advice on the settings within Pulse, check out their help pages.

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Flickr image by Stitch

Yahoo! Answers is undergoing some essential planned maintenance on Wednesday November 3 at 4pm-8pm. Answers will be unavailable during that time. The Suggestion Board will be unaffected by this.

If there is any change to the schedule, we will inform you here with updates. We’re sorry for the inconvenience caused – we assure you this work is essential.

If you’re looking for something to do during the downtime, why not…

• See some cool photos of the country on Flickr
• Read exciting posts from Yahoo! News
• Discover interesting people and places on Koprol
• Check out inspiring travel stories on Yahoo! Travel

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Many of you have topics close to your heart that you like to answer questions for on a regular basis.

My Saved Search is a great solution that helps you quickly find new questions on these specialist subjects.

To assist you in finding these questions we’ve now launched a new email notification to alert you when new questions arise from your saved searches…

The Saved Search email

We’d like to introduce the new Saved Search email.

By opting in to receive the Saved Search email we will send a daily update whenever new questions meet your search criteria.  You can opt-in to the receive the email from the Preferences – Privacy and Communications page.

Where there are questions available we’ll send through up to three questions for each search you’ve saved.  By clicking through to your Saved Search on that subject you will continue to see the complete list of questions which is updated in real time.

My Saved Search

If you weren’t previously aware of My Saved Search, you may not be aware that you can easily earn 20 points by saving just three searches. Here is an overview of how the process works.

How to save your search

You can save your search from the following areas:

• The Search homepage
• Advanced Search page
• My Saved Search page

What can you do with My Saved Search?

From the My Saved Search page, you can now:

• Save up to 10 searches.  The main pane displays the selected search in real time.  The last sorting option you use is saved the next time you log in.
• Edit your searches to keep them up-to-date.
• Delete your searches when you no longer need them.
• Drag and drop to arrange your Saved Searches to get the most used ones at the top of the list.
• Manage these searches from the new Saved Search page by editing or deleting.
• Get your Saved Searches delivered as a daily digest email
• Have the Yahoo! Trending Topic of the day included in your search results.  You’ll notice one search already there which you didn’t search for.  We’ve given you a `trending search` to start.  This is a keyword based on what is trending from Yahoo! Search.  It changes on a daily basis depending on what people are talking about on the web.  The trending search can be deleted to give you full control of the 10 searches you save.  However, beware that once you delete the trending search it will be removed forever.

As soon as you have 3 Saved Searches on your Saved Search page we will give you 20 points!  However, this will only be awarded once.

So go ahead – let us do the legwork in finding questions to answer!

Have more questions?  Let us know. 

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As a part of the changes to the Answers homepage, we’re also rolling out a few changes to the search experience on Answers over the next few days. We’ve taken the feedback you’ve provided through the blogs, email accounts, Customer Care, as well as through the feedback links and the Suggestion Board and have incorporated your comments to improve the current search experience.

Through the new search experience, you’ll notice a new, re-designed layout on your search results page, making it easier to refine your search without having to leave the page.
The new answers search page

(The new Answers search page)

1. – We’ve  taken all of the options which were previously available in Advanced Search and moved them to the left-hand-side of this page to make it easier to customize your search queries.

2. – The category dropdown has been re-structured to fit this new design.

3. – For those of you who perform the same search regularly, we’ve also thought of you: : we’ve replaced the “Make this my default search option” with the “My Saved Search” feature.  “My Saved Search” allows you to save your favorite search so you can easily access the results from anywhere on Yahoo! Answers.  By checking this box Answers will store your most frequent searches.  You can then click on the “My Saved Search” link next to the “Search Answers” button to access your saved search from wherever you are on the site.

You can find out more about making the most of `My Saved Search` by checking out this help article.

As with all of the changes we’re making at the moment we’d love to hear your feedback.  Leave us a comment here on the blog or on the feedback thread on the Suggestion board.

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